Ethics & Quality
Accountability at all Levels
Quality guard services and investigations that deliver customer satisfaction is OMNIPLEX World Services Corporation's highest priority. More than just an end result, quality is a mindset. From attentive collaboration with each client to consistent service delivery, quality is an end-to-end process at every level of the company.
We achieve our quality goals by continuously improving the cost effectiveness and performance of our service delivery processes while maintaining focus on innovation. To deliver continuous improvement, we have created an integrated systems approach that recognizes the interaction of every function and every activity. Through systems integration, we increase the effectiveness of our people, our ideas, our processes and our suppliers and partners. Our quality program, beginning with our ISO 9001:2008 certification, reduces defects, values feedback and continuously improves services provided to our customers.
OMNIPLEX Quality Statement
OMNIPLEX's quality objective is to deliver the highest level of service that fully satisfies our clients' requirements. To meet this objective, we pledge to monitor and evaluate our clients' needs and expectations, and continually improve to achieve client satisfaction.
ISO 9001:2008 Certification
OMNIPLEX has adopted the ISO 9001:2008 quality standard as a way of achieving high quality performance company-wide and to demonstrate our Corporate commitment to success on all of our contract projects. As part of this certification we seek to continuously improve our services and proactively look at ways to streamline processes, reduce costs and improve quality.
The ISO 9001:2008 standard is an internationally recognized quality management system developed by the International Organization for Standardization (ISO). To be certified, OMNIPLEX instituted a Quality Management System (QMS), with corresponding procedures detailing both the administrative and operational workflow requirements, and the necessary activities to deliver a high level of service to meet customer requirements. The ISO 9001:2008 certification tells our customers that OMNIPLEX operates a QMS in accordance with the ISO 9001:2008 standard.
Accountability at All Levels
At OMNIPLEX, we are committed to ensuring an ethical and accountable corporate culture that is uncompromising in integrity in all of our actions, from all team members. Our comprehensive Corporate Compliance Program includes ethics and compliance training and an ethics hotline managed by an independent third party, Convercent.
Our employees are empowered to ask questions, raise concerns, and report problems directly to the Ethics Hotline. Convercent also provides us with the ability to offer our employees and contractors an option to remain completely anonymous if they choose to be.
Our goal is to make the process for raising concerns, reporting problems, and asking questions about compliance easy to use. We want to encourage dialogue about our processes and actions so that we can continue to improve and perform at the highest level.
While ethics and integrity are critical in any business environment, the fact that our government customers trust us to do what we say we will do and conduct ourselves above reproach, makes driving integrity and ethics in all things that much more important. Finally, the specific industry in which we primarily operate, national security within the intelligence community and law enforcement, requires us to act and operate with the highest levels of business and personal conduct.
At OMNIPLEX, we believe that integrity, quality, and service is everyone’s responsibility and will always be at the core of all we do.